IT Strategy is more than just keeping the lights on.
The reason most organizations get poor results from IT investments is their failure to properly plan. Investing in technology when it breaks is not a plan. And IT strategy is more than refreshing hardware and end-of-life operating systems.
Creating a meaningful multi-year IT roadmap starts with understanding where your organization is going as well as any potential challenges ahead. IT strategy is part of your business plan. It is on-going and process driven. Investments in IT should be guided by ROI. They should do things like drive costs out of the business, reduce risk, and improve customer service.