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IT Services & Support

CompuWorks began in 1987 in Pittsfield, MA to help businesses understand how computer systems impacted their workflow. Today we address ever-changing technological challenges while creating a positive business impact. Learn more about our IT services.

Our Services
Industries We Serve

For every industry we work with, we help elevate that organization’s IT readiness. Our IT solutions can be tailored to meet your needs and address sector-specific challenges. Learn more about the industries we serve.

Industries We Serve
About CompuWorks

Since our humble beginnings, CompuWorks has grown into an award-winning Managed IT Services Provider, building a reputation of technical excellence. Learn more about the CompuWorks way of doing business.

About Us

Outsourcing vs. Hiring IT Staff

Most small business owners wouldn’t consider hiring a full-time CPA or Attorney. Yet, both of these trusted advisors are critical parts of your team.

In the same way, hiring a full-time IT staff person is often expensive and unnecessary.  Managed IT companies, like CompuWorks, fill this void.

Partnering with an outsourced managed IT company generally offers these advantages:

  • Provides a greater depth and breadth of skills and experience
  • Defined standards and best practices
  • Eliminates the repetitive cycle of hiring in-house IT staff
  • Greater focus on proactive management of your technical environment
  • Higher value placed on strategic planning

In-House IT resources are best in these situations:

  • Providing industry specific expertise related to specialized equipment
  • Core Application software support and best practices
  • Industry specific business intelligence / reporting

We want to show you how you can improve the IT health of your business. Whether you’re outsourcing your entire IT department or augmenting your in-house team, you can trust CompuWorks to help your business thrive.

  • Protect against security breaches
  • Reduce downtime
  • Eliminate the IT skills gap
  • Get the highest level of responsiveness
  • Protect your brand’s reputation

Discover the CompuWorks Way.

The challenges of IT staffing

You can’t hire all the skills you need in 1 or 2 IT staff people

A small business owner/executive is generally focused on its core products and services, running a profitable enterprise, keeping staff productive, and customers happy. They know IT is crucial but often need guidance to make critical big-picture technology decisions with strategic impact. Most small businesses that decide to hire IT staff hire technical.   people who probably don’t have the experience or organizational background to guide strategic IT planning. The skills and expertise needed to guide technology planning and strategy are very different from the technical skills necessary to implement and support those systems. The result can be poorly planned and budgeted systems that don’t effectively support the organization’s mission.

There is no career path for an in-house IT person 

Small organizations do not have the IT career paths to keep talented professionals engaged. Talented and ambitious individuals will need to move on to advance their careers. As a result, most small to mid-sized businesses find that they are on an almost continuous cycle of hiring IT talent. Turnover is costly and often comes at inopportune times, causing disruption and leaving the organization without IT resources.

Expect frequent IT staff turnover

With zero unemployment in the IT sector, turnover is inevitable and leads to frequent disruption.  One effect of high turnover is a lack of long-term technology vision and consistency. Each successive IT staffer will bring their own experiences and opinions with them and often want to move your technology into their comfort zone. Over time it is easy to wind up with unwieldy systems that are unnecessarily time-consuming to support.

In-House IT staffing is expensive

When considering results and alternative approaches, hiring staff is often the most expensive way to get IT expertise and resources.

If you hire IT staff, you’ll likely need to rely on outside resources anyway

Since it is unlikely that you will find a single IT person with all of the expertise that you need and since IT demands often occur in cycles, you’ll need to budget for outside assistance in addition to your IT staff.

What HealthyIT Looks Like

Service Desk

Service Desk

We all need a little help sometimes. Fortunately, help is what the HealthyIT Service Desk does best. Submit a ticket and we’ll take it from there. Fast response and resolution. And our clients seem pretty happy, too, giving us an average customer satisfaction rating of 98%. Not bad.

Help when you need it
Planning & Strategy

Planning & Strategy

The most critical element in starting any IT project or setting new business technology goals is developing an IT strategic plan. We empower our clients and strengthen organizations through the strategic planning of the use of technology.

Keep reading
Managed IT Security

Managed IT Security

We help you invest in new security technologies to protect your organization better, or we can help manage and monitor existing systems. Our extensive security expertise and knowledge of getting the most from the latest tools means we are well-positioned to support your needs.

How we keep you secure
Backup & Disaster Recovery

Backup & Disaster Recovery

When disaster strikes, we implement a backup and disaster recovery (BDR) solution that allows you to recover from system failures or a security breach rapidly. Our solution strengthens your business’ resilience through improved backup and data recovery planning.

Get confident
Standards & Best Practices

Standards & Best Practices

We believe that the best approach to engaging with clients is managed and built on a defined set of IT standards & best practices. We talk about this as the “CompuWorks Way.”

The CompuWorks Way
IT Projects

IT Projects

Oftentimes, IT projects result from the steering process, which includes a roadmap with budgets developed during the planning phase. As a result, IT projects are typically conducted outside the scope of the managed service agreement.

What we can do

"My company has done some referral work over the years with CompuWorks. We found their staff always to be professional and courteous. The company has been in business for over 30 years. This alone should be proof of a solid business and they should be applauded for their longevity."

Scott Kirchner
Mad Macs, Inc.
Pittsfield, MA