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IT Services & Support

CompuWorks began in 1987 in Pittsfield, MA to help businesses understand how computer systems impacted their workflow. Today we address ever-changing technological challenges while creating a positive business impact. Learn more about our IT services.

Our Services
Industries We Serve

For every industry we work with, we help elevate that organization’s IT readiness. Our IT solutions can be tailored to meet your needs and address sector-specific challenges. Learn more about the industries we serve.

Industries We Serve
About CompuWorks

Since our humble beginnings, CompuWorks has grown into an award-winning Managed IT Services Provider, building a reputation of technical excellence. Learn more about the CompuWorks way of doing business.

About Us

Managed IT Services

Your IT “Dream Team” is here and ready to help you leverage technology in ways that support your strategic goals and objectives.  Our HealthyIT fully managed IT program combines all of the best in class services, tools, and technologies that you need to help your business thrive.  We’re the IT Dream Team you thought you couldn’t afford.

HealthyIT is the CompuWorks Way

Everything we’ve learned over the past 3 decades about helping our clients leverage technology to achieve their business goals is built into our HealthyIT managed service program. Think of it as part IT dream team, part best-in-class technology toolset all wrapped up in proven processes. HealthyIT lets small to midsized organizations have the technology resources of a much larger organization for an affordable fixed monthly fee. The results are all about business impact and aligning technology investments with your organization’s goals.

The building blocks of HealthyIT

Planning & Strategy

Planning & Strategy

IT is vital to your business or you probably wouldn't be reading this.  But how can you leverage technologies in ways that truly impact your business results?  (Hint: it's not enough to simply plan for hardware refresh cycles every few years.)  Our experts take the time to understand your business goals and together we'll build a roadmap that helps get you there.

Ready, Fire, Aim... is not the way to invest in IT
Cybersecurity

Cybersecurity

Cyber threats are one of the biggest risks to your business. And there is no magic bullet that can keep you 100% safe. That's why cybersecurity requires evolving and advancing your defenses to give you the ability to recover from a breach. Keeping your business safe from cybercriminals is a key part of our Fully-Managed IT program.

Is your business as secure as it could be?
Backup & Disaster Recovery

Backup & Disaster Recovery

Your data is one of your most valuable assets and protecting it, both from system failure and from cybercriminals is a critical part of any well-planned technology environment. HealthyIT clients are backed up with a state-of-the-art system that provides the ability to almost instantly recover from a serious hardware failure, site disaster or cyber attack.

Can you recover from a disaster?
Standards & Best Practices

Standards & Best Practices

We believe that the best approach to client engagement is a proactive one, built and managed on a defined set of IT standards and best practices. It’s comprised of clearly defined roles and responsibilities, processes, tools, and a set of technology standards based on our decades of experience. And it's ever-evolving as the world around us evolves.

Why do standards matter?
Service Desk

Service Desk

We all need a little help sometimes. Fortunately help is what the HealthyIT Service Desk does best. Submit a ticket and we’ll take it from there. Fast response and resolution. And our clients seem pretty happy, too, giving us an average customer satisfaction rating of 98%. Not bad.

Help when you need it
IT Projects

IT Projects

Oftentimes, IT projects result from the steering process, which includes a roadmap with budgets developed during the planning phase. As a result, IT projects are typically conducted outside the scope of the managed service agreement.

Here's what we do

What are the benefits of Managed IT Support Services?

Managed IT Services Include

Strategic Guidance

We work with you to translate your business goals into IT strategies. CompuWorks maintains and secures your data and IT environment and consults on using technology to deliver the most significant positive business impact.

Improved Productivity

We strategize to identify and integrate the most suitable productivity tools for your business, ranging from Microsoft 365 to industry-specific applications.

Heightened IT Security

CompuWorks can keep pace with global threats by offering managed IT security services that leverage the latest cybersecurity technologies.

Access to IT Expertise

We help bridge the IT skills gap by providing access to a wide range of IT experts that would otherwise be too expensive to hire.

Financial ROI

Our IT Managed Services lower your costs through predictable spending, reduced hiring needs, packaged services, reduced downtime, and overall lower CAPEX outlay.

Regulated Industries & Compliance Support

We’ve been working with clients in the financial and healthcare industries since the late 1980s to ensure data protection and compliance.

Cloud Expertise

We are experts in migrating and maintaining cloud environments and recognize the need for scalability, flexibility, and cost-efficiency.

Protecting Your Brand

Well-executed managed IT services will help protect your reputation and brand.

 

"CompuWorks has been assisting me with my company’s IT needs since the ’90s. As my needs grew CompuWorks was there to assist me with a strategy for my IT growth. Initially, I would need them to fix problems. Which they did. Now I need them for strategic planning on everything from hardware purchases to long-range business IT planning. Here is the net of it all for me. My business under the eye of CompuWorks has never been down. The Healthy IT platform they have me on has allowed my company to always deliver for our clients. It also relieves my staff of IT issues that can lead to far more work in an already challenging work environment."

Matthew Scarafoni
Scarafoni Financial Group
Pittsfield, MA