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IT Services & Support

CompuWorks began in 1987 in Pittsfield, MA to help businesses understand how computer systems impacted their workflow. Today we address ever-changing technological challenges while creating a positive business impact. Learn more about our IT services.

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For every industry we work with, we help elevate that organization’s IT readiness. Our IT solutions can be tailored to meet your needs and address sector-specific challenges. Learn more about the industries we serve.

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About CompuWorks

Since our humble beginnings, CompuWorks has grown into an award-winning Managed IT Services Provider, building a reputation of technical excellence. Learn more about the CompuWorks way of doing business.

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3 Things to Keep in Mind When Choosing an MSP Partner

Jun 1st, 2017

Small to medium-sized businesses in every market are turning to Managed Service Providers (MSPs) for reliable technology services. From professional service organizations like accounting and law firms to hospitality and construction organizations, MSPs provide a broad range of business IT services. They help smaller enterprises regain control of their technology and finances by rolling services like security, data management, and system monitoring into a flat-rate, monthly service plan.

The right MSP partner can improve your productivity and profitability—but selecting the best one for your organization can be a challenge, especially with the growing number of IT managed service providers. Here are three tips to keep in mind during your search for the perfect technology experts.

  1. A True MSP Partner Will Ask the Right Questions

Your business is their business, which means they need to get to know you, your business, and your goals. They should ask questions like:

  • What specific resources do you need from your provider?
  • Are there certain characteristics and specifications you need to support your workflows?
  • What sort of data storage and migration challenges have you encountered?

The right technology partner will be more concerned with gaining an understanding of where your IT stands and where you want your technology to take you than listing their awards and technical expertise.

  1. A Reliable Technology Services Provider Will Offer 24/7/365 Support

This may seem negotiable, especially for professional service organizations that operate on an 8-to-5 schedule, but it should be a deal-breaker regardless of your industry. Disasters and cyber threats have no regard for your schedule.

You need the option to speak to a service technician or business continuity expert at any time to correct an issue. When it comes to IT support, it’s better to have the option and not need it, than to find yourself in the middle of an emergency and have nowhere to turn.

  1. The Right IT Managed Service Provider Will Offer Detailed Asset Tracking

An MSP that values transparency is more likely to foster a partnership that’s a good fit for your business. Look for a provider that offers:

  • Asset inventory management
  • Hardware and software reporting metrics
  • Assistance with asset tracking and compliance reporting
  • Detailed work audits
  • Warranty tracking

These types of reports provide a basis for accountability and a reference point for you to ensure you’re getting the most out of your service contract.

Finding the right MSP partner may not happen overnight, but you’ll be happy you invested the time when your business begins to operate more efficiently and sustainably. Contact us and put our experts to the test.

The Advantages of Managed Services vs. Break-Fix

Apr 28th, 2017

Technology is the leading force that helps companies streamline their process, improve productivity and keep a competitive edge. But, what happens when you have hiccups or, even worse, a major outage? Your two main options are the break-fix approach and managed services. Understanding what happens when an issue occurs under each scenario will help you…

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Clearing Up Your Questions About the Cloud

Jul 1st, 2017

The Cloud continues to be a common buzzword. But for many, the cloud is still a mystery. So we’d like to help clear things up and answer your biggest cloud questions. What is the cloud? Computing based on the Internet instead of running apps from software downloaded on a physical computer or server in your…

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Download your FREE copy today!

It can be challenging to find the right IT Service Provider. If you’re new to the world of reliable, outsourced IT services, read through this eBook to learn about all the benefits your business can experience.